System & Technical Questions

We have a blog post to explain just that!

No way! Our Silent Sound System™ can be used for bilingual meetings, guided tours, working with the hard of hearing, leading groups, teaching classes, watching TV in a restaurant or bar, and whatever else you can come up with!

All of our systems can handle three unique audio channels that correspond to Red, Blue, and Green lighted headphones.

A fully charged headphone can be counted on for 9-12 hours of play. The lower the volume, the longer the charge lasts.

Of course! Our systems are plug-and-play. You can use an RCA cable to connect any device you’d like.

Our Silent Sound System™ headphones take 2-3 hours to reach their full charge.

With our three-channel Silent Sound System™, you don’t have to pick only one type of music. Experiment to find what’s right for you and your guests! Our Silent Sound System™ headphones will give you the best sound quality no matter what you choose!

Our Silent Sound System™ headphones are durable and easy to use, making them safe for children to use with adult supervision.

Order & Shipping Questions

Try It Before You Buy It!

If you want to know if Silent Sound System is right for you, we recommend renting our system for a trial event.

Please read this policy in FULL prior to making a purchase!

All orders are considered final. Accepted returns will subject to a 20% restocking fee and a return shipping fee.

Manufacturer Defect:

Refunds will not be granted for issues other than manufacturer defects verified by our technicians.

All purchases with manufacturer defects must be returned within 30 days of receiving your shipment. Upon return, the equipment will be thoroughly tested and inspected. Items that are found to have no manufacturer defect will be subject to a 20% restocking fee. Items appearing used or damaged due to any fault of the customer or that were damaged during the return will incur additional shipping/handling charges.

Custom or Specialty orders:

Custom orders are ineligible for returns.

Orders are shipped within 2-7 business days from when the order is placed, depending on custom options. Once an order ships, you will be notified by email with tracking details.

Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days.

Shipping Services include USPS and FedEx.

After an order leaves our facilty, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged, a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.

If an order is returned as undeliverable, a refund will be given minus the cost of shipping.

We offer free shipping, in the Continental US, through FedEx or USPS. Other services may be utilized with prior arrangement.

We do offer direct sales to Canada, however shipping costs and duties/taxes are the responsibility of the customer. You will be prompted to request a shipping quote upon checkout, and we try to respond to those within 48hrs.

For all other countries, the best way to place an international order is by going to our eBay store, Their Global Shipping Program allows us to ship to over 100+ countries, with end-to-end tracking and no surprise fees on delivery. Keep in mind, standard limits on import values do apply.

Yes, however shipping costs are the responsibility of the customer. You will be prompted to request a shipping quote upon checkout, and we try to respond to those within 48hrs.

Send us an email or give us a call as soon as you can! Include your order number, and we’ll come up with an option if we are able.

Package tracking is through UPS, Fedex, and USPS. Once a package is shipped, you can follow its delivery route using package tracking. Shipping issues need to be resolved through UPS, Fedex, and USPS. Silent Sound System does not have control over shipping issues.